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Supervision and Business Management

CREDIT, DEGREE APPLICABLE COURSES:

NONCREDIT COURSES:

CREDIT, DEGREE APPLICABLE COURSES:

SUPV 221A. Introduction to Supervision/Management (1.5)
Lec-3 (8 wks)
Introductory course covering the nature of supervision and management; basic management theories; leadership styles; history of supervision/management; responsibilities of a supervisor, such as planning, recruiting, training, evaluation; management-employee relations; discipline/reward; grievances; decision-making; communications; motivation; time management; stress management; employee safety; supervising protected groups; and other issues and trends in supervision/management. CSU

SUPV 222A. Communication for Supervisors (1.5)
Lec-3 (8 wks)
Instruction and practice in effective speaking, listening, and writing in supervisory situations; kinds of supervisory communications; oral and written tools for supervisors; nonverbal communication; listening as a communication skill; basic English language requirements; understanding what is communicated (intent and effect). CSU

SUPV 223A. Organizational Behavior for Supervisors (1.5)
Lec-3 (8 wks)
Basic concepts and principles of human behavior in organizations, including application of motivational theory, group dynamics, managing change, leadership styles, training and organizational development. CSU

SUPV 224A. Human Resources Management (1.5)
Lec-3 (8 wks)
Contemporary and historical human resources management principles and techniques for which the supervisor is responsible, including new hires selection and placement, job standards and delegation, employee development and career management, discipline, labor relations, Equal Employment Opportunity/Affirmative Action, and employment law. CSU

SUPV 226A. Advanced Communication for Supervisors (1.5)
Lec-3 (8 wks)
Advanced principles of effective communication in business meetings and conferences, application through role playing practice in conducting simulated meetings. CSU

SUPV 227A. Special Problems in Supervision (1.5)
Lec-3 (9 wks)
Special management problems for supervisors: sexual harassment, discrimination, AIDS and retraining, nepotism, recruiting women and minorities, leave transfers/donors, and government regulations affecting these problems. CSU

SUPV 228A. Maximizing Customer Satisfaction (1.5)
Lec-1.5                                                P/NP available
This is an introductory business course that will help students prepare for and respond to employer demand to attract and retain valuable  customers and skilled employees in order to improve business performance. The course will help to define, benchmark, and increase customer satisfaction. Special topics will focus on handling disgruntled customers and interacting with internal customers, colleagues. CSU

SUPV 231. Introduction to Supervision/Management (3)
Lec-3
Basics of supervision and management including planning, organizing, recruiting, training, decision-making, communication, management/employee relations, motivation, discipline, rewards/incentives, and grievances. Time and stress management for the manager; speaking, listening, writing, and nonverbal communication. CSU

SUPV 232. Organizational Behavior for Supervisors (3)
Lec-3
Basic concepts and principles of human behavior in organizations, including application of motivational theory, group dynamics, managing change, leadership styles, training and organizational development. CSU

SUPV 233. Human Resources Management (3)
Lec-3
Human resources management principles and techniques including recruiting, job performance, employee development, career management, discipline, labor relations, and employment law; also sexual harassment, health issues in the workplace, discrimination, Americans with Disabilities Act, downsizing, managing a diverse workforce, and governmental regulations. CSU

SUPV 234. Communication for Business Management (3)
Lec-3                                               P/NP available
Concepts, strategies and models that help students improve their interpersonal communication skills—writing, making presentations and speeches, working in teams and negotiating outcomes. The processes students learn can be applied to oral and written communications in their business and personal lives. Concepts and models designed to improve communication with people from all cultures and enhance management and leadership of diversified teams. The tactics and strategies learned will improve communication in a way that ethically influences others to achieve desired results. CSU

SUPV 236. Women Leaders at Work (3)
Lec-3                                         P/NP available
This course explores women's leadership, management, and communication styles and the vision and values women leaders bring to an effective environment in business, education, government, and community organizations. Examines strategies for developing and encouraging skills that enable and allow women leaders and managers to succeed. CSU

NONCREDIT COURSES:

SUMA 9412. The Supervisor in Management
Advise: ESLN 3500 and ABE 2074
Position of supervisor in the management structure. Topics include skills needed, functions of planning, organizing, staffing, directing, and controlling, communicating, motivating, decision-making, priority setting and time management.

SUMA 9413. Personnel Management
Advise: ESLN 3500 and ABE 2074
Personnel responsibilities of line supervisors. Topics include selection and training of employees, motivating, dealing with problem employees, group dynamics, leadership, and working with unions and protected groups.

SUMA 9414. Human Relations
Advise: ESLN 3500 and ABE 2074
Interpersonal and organizational behavior in work situations. Topics include organizational psychology and intergroup relations, the individual in the group, theories of motivation, communication, management philosophy, and leadership styles.

SUMA 9415. Business And Government
Interaction of business and government. Topics include serving the public through provision of goods and services and employment; planning; regulating; executive, legislative, and judicial functions; international aspects; ethics and responsibility; comparison of business and public management.

SUMA 9416. Administrative Management Methods
Advise: ESLN 3500 and ABE 2074
Overview of office management and administrative management methods. Topics include principles, practices, and tools that link office activities into a coherent system; office automation; data processing; records management; and personnel responsibilities of the office manager.

SUMA 9417. Affirmative Action and Opportunity
Advise: ESLN 3500 and ABE 2074
Equal opportunity in employment. Positive, affirmative action for removal of barriers. Planning and implementing a program of action.

SUMA 9418. Women in Management (18 hrs)
Advise: ESLN 3500; ABE 2074
Situational study of the managerial woman. Social, legal, and economic factors that caused inequality, and programs for change; selecting and assessing women for management positions; cultural bias and sex role stereotypes; motivation and preparation for success in management.

SUMA 9419. Business Law
The legal system as a resource for business and for the public. Topics include the law of contracts, business organization, agency, recognition of a legal situation, commercial law, labor law, civil and criminal law, and the attorney-client relationship.

SUMA 9422. Management by Objectives
Advise: ESLN  3500; ABE 2074
Development of skill in using objectives to set priorities and to plan, organize, staff, direct, and control work programs. Topics include delegating responsibility, communicating, motivating employees, coaching and counseling, and evaluating performance.

SUMA 9423. Developing and Appraising Staff
Advise: ESLN  3500; ABE 2074
Methods for training, developing, and evaluating employees. Topics include job analysis and description, written performance standards, motivation, communication, performance appraisal, and counseling.

SUMA 9424. Time and Methods Management
Techniques for effective time and caseload management and methods improvement. Topics include scheduling, planning, setting priorities, delegating, handling interruptions and crises, improving work methods, communicating, training, and enhancing teamwork for effective use of time.

SUMA 9425. Decision Making/Problem Solving
Decision making and problem solving as an integral part of managing. Topics include analytical tools and skills useful for individual and group decision-making; psychology and sociology of the decision process; techniques and action procedures; and strategies for problem-solving and for implementing decisions.

SUMA 9426. Organizational Leadership
Leadership as an influence process for accomplishing organizational goals. Topics include the leader viewed as cheerleader, enthusiast, nurturer, coach, and facilitator; the power base; the philosophy of leadership; leadership styles; task and people orientation; and situational leadership.

SUMA 9427. Employee/Management Relations
Employee-management relations in the work environment. Topics include attitudes, status, morale; managing human resources; complaints and grievances; discipline; union-management relations; participation; improving productivity; and team-building.

SUMA 9429. Team-Building
Functioning of teams within the over-all organization. Topics include establishing team objectives, team spirit, major blockages, utilization of problem-solving to increase team effectiveness, role clarification, assertiveness, conflict resolution, leveling, and techniques of team-building.

SUMA 9433. Training and Developing Employees
Supervisory responsibilities in regard to employee career development. Topics include job instruction training (JIT), principles of learning, training methodologies, coaching, counseling, and evaluating employee performance in training situations.

SUMA 9434. Budgeting And Control
Budgetary planning and executive controls as tools for management. Topics include program budgeting, cost accounting, fiscal management, revenue planning and expense control, line-item and zero-base budgeting, program appraisal and decision-making.

SUMA 9435. Public Budgeting and Finance
An overview of government budgeting and revenue planning. Topics include concepts of fiscal management, the impact of budget and finance on social goals and expectations, trends in public finance, and preparation of a budget work program with supporting explanations.

SUMA 9436. Briefing And Presenting Reports
Skills for giving effective briefings and oral presentations. Topics include reducing public speaking anxieties, relaxation, identifying audience, gathering facts, organizing material, using visual aids, voice exercises, nonverbal communication, delivery, and audience questions.

SUMA 9438. Reports, Memos, And Letters
Approaches for writing well-organized and suitable reports, memos, and letters. Topics include planning, organizing, and presenting ideas clearly and convincingly; effective writing techniques; review of writing styles; visually attractive layouts; problems of grammar and punctuation; clear and concise writing style; and proofreading and editing.

SUMA 9440. Improving Public Contact
Application of concepts of communication and interpersonal relations to contacts with the public. Topics include the organization-client relationship; public relations; win-win situations for the organization, employees, and customers; improving individual service and maintaining friendly customer relations; dealing with "problem-type" individuals; winning friends by telephone; contacts in the field; press and community relations.

SUMA 9441. Stress Management and Well Being
Strategies for managing stress and preventing job burnout. Topics include identifying stressors in personal and professional areas, self-evaluation, sources of job burnout, practicing relaxation, relation of stress to health, and stress management practices.

SUMA 9442. Assertiveness and Conflict
Improvement of ability to cope verbally with others. Topics include increasing self-esteem, reducing anxiety, handling conflict; using individual differences, concepts of assertiveness, aggressiveness, and submission; expression of feelings.

SUMA 9443. Interpersonal Communication
Interpersonal skills for communicating effectively. Topics include the process of interpersonal communication; effective listening and responding; self-expression; feedback; non-verbal communication and meanings; barriers and bridges; leveling; Johari window applications; establishing and building rapport.

SUMA 9447. Pre-Retirement Planning
Overview of planning for retirement and for second careers. Topics include psychology and attitude for retirement, maintaining health, housing needs, traveling, financial planning, legal aspects, real estate, insurance, pension options, social security, Medicare, and launching second careers.

SUMA 9452. Performance Test Skills
Enhancement of skills utilized in written and oral performance tests. Topics include the selection process, application, examination format and strategies.

SUMA 9453. Accounting Concepts
Basic principles of accounting as the language of business. Topics include double-entry bookkeeping, recording through summarization, debits and credits, journals and ledgers, income statements, balance sheets, sources and uses of funds, and financial reports.

SUMA 9454. Business Functions
Elements of business administration using case studies. Topics include forms of business organization; people and capital as business resources; production, materials, and personnel management; marketing and advertising; finance and budgeting; computer-based systems; and trends in business.

SUMA 9462. Conducting Meetings
Development of skills in planning and facilitating meetings, problem solving, making presentations, group process analysis, and communication.

SUMA 9473. Management Seminar
Objectives, goals, policies, and approaches used in organizations for carrying out missions. Topics include styles of leadership, establishing objectives, organizing for administration, planning and controlling activities, human relations and organizational behavior. Various topics may be emphasized by arrangement.

SUMA 9477. Women in Management
Situational study of the managerial woman. Topics include social, legal, and economic factors that caused inequality, and programs for change; selecting and assessing women for management positions; cultural bias and sex role stereotypes; motivation and preparation for success in management.

SUMA 9478. Role of the Supervisor
Overview of basic principles and problems of supervision. Topics include management styles, effective communication, motivation, participation, decision-making, time management, delegation, and performance evaluation.

SUMA 9479. Management Practices
Selected management concepts that enhance effectiveness. Topics include assuming leadership of workgroups, recognizing organizational culture, handling group crises, setting priorities, delegating, managing time, conducting productive meetings, maintaining a safe and healthful environment, team building, and organizational ethics and politics.

SUMA 9481. Economics
An overview of micro and macro economics. Micro topics include concepts of supply and demand, cost and revenue, theories of profit. Macro topics include concepts of consumption and saving, employment, investment, money and banking, and international trade.

SUMA 9482. Finance
An overview of finance as a basic function of management in business and government. Topics include capital formation, financial institutions and instruments, sources of working capital, sources of long term capital, money and banking, interest and dividends as returns on investments, and theories of profit.

SUMA 9483. Managerial Accounting
Applications of accounting in business and government. Topics include management information systems, quality audits, receipt and disbursement of funds, purchases and sales, payroll accounting, reports and analyses for financial institutions and for the public, and quantitative data for management planning and control.

SUMA 9484. Marketing
An overview of marketing as distribution of goods and services. Topics include the contemporaneous marketing environment, identifying consumer needs, product strategy, channels of distribution, wholesaler, retailer, sales promotion, advertising, personal selling, pricing strategy, and international marketing.

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